Yes, Southbank Centre is a member of STAR – the Society of Ticket Agents and Retailers. STAR operates within guidelines supported by groups including VisitBritain, London & Partners and the Society of London Theatre.
As well as working with the government and other bodies for the benefit of consumers and the ticketing industry, STAR offers general advice and information on ticket buying and provides an approved dispute resolution service for customers who may have an unresolved problem with a purchase from a STAR member.