Tickets & Booking
For all your ticket enquiries, from concessions to cancellations, group discounts to returns.
- I am a Southbank Centre Member, is there a limit to the number of tickets I can purchase in a members presale ?
- I can’t find my e-tickets?
- What if I can no longer attend an event?
- Can I resell my ticket via a resale site?
- What if the event I want to book is less than my credit voucher amount?
- I lost an item when I last visited you, who do I contact to retrieve it?
- I need to update my new name or home address, how can I do this?
- My event was cancelled/rescheduled and I would like a refund
- I have filled in the refund request form, when will I receive the refund?
- How do I find the age recommendation for an event?
- Do you offer group discounts?
- Do you charge booking fees?
- Why do you charge booking fees?
- What are your accepted payment methods?
- What are multi-buy discounts?
- What are the ticket conditions of sale?
- Are you a member of STAR?
- Do you keep waiting lists for sold out shows ?
- How do I redeem my credit voucher or gift voucher?
- What can I use my credit or gift voucher voucher for?
- I'm a Southbank Centre Member, can I have a physical Membership card ?
- If an event is sold out, can I book a wheelchair space if I am not a wheelchair user?
- How do I return my tickets?
- Can I exchange my tickets to another date?
- Do babies need tickets for your events?
- What is the running time for the event I have booked?
- I can't locate my confirmation email
- Can I extend the validity of my credit voucher?
- Do you offer concession tickets?
- I have a credit voucher but I can't find the details