Southbank Centre e-tickets are usually emailed to you 48 hours before your event date.
If your initial booking confirmation stated that tickets would be dispatched 7 days in advance, please rest assured that your booking is secure. We have recently shortened this dispatch window across our ticketing system to ensure a smoother, safer arrival experience.
Why are tickets sent 48 hours before the event?
Easy to find when you need them: Delivering your tickets close to the event date keeps them at the top of your inbox, saving you from searching through older emails when you arrive.
Up-to-date visit information: Sending tickets 48 hours out ensures that any final schedule updates, door opening times, or access adjustments are fully accurate on your ticket.
Enhanced digital security: Shortening the delivery window protects your tickets against unauthorised duplication, ticket touting, and secondary reselling.
Where to look for your tickets
Your e-tickets will be sent from noreply@southbankcentre.co.uk.
Search your inbox and spam/junk folders for noreply@southbankcentre.co.uk
Add this email address to your email provider’s "Safe Senders" list to prevent future dispatches from being filtered.
You do not need to print your e-tickets; our team can scan the QR code directly from your smartphone screen.
What to do if your event is less than 48 hours away
If your event is less than 48 hours away and you still have not received your tickets:
Check your Southbank Centre account: Log in to your online account on our website to confirm that your email address is spelled correctly and that your order is confirmed under your purchase history.
Check your spam or junk folder: Automated emails containing PDF attachments or QR codes are occasionally filtered by email providers.
Contact our team: If you still cannot locate them 24 hours prior to the performance, email our team directly at hello@southbankcentre.co.uk, and we will resend them to you.
On-the-day collection: If all else fails, visit our Ticket Desk at the venue prior to the show with your booking reference number, and our team will print your tickets on site.