In some circumstances, tickets can be returned for a credit voucher, valid for one year, or exchanged for another performance. This service is offered to the original purchaser of the tickets only and there is a transaction fee of £3 per ticket.
Credit vouchers can be exchanged for tickets to events and exhibitions, as well as related items such as books, programmes and catalogues sold through our website, and Southbank Centre Memberships.
For shows where the run finishes 14 days or more after the first performance, we will, strictly subject to availability, offer a same show exchange only. Credit vouchers or other exchanges are not available in these circumstances. Refunds are only offered if an event is either cancelled or rescheduled.
You can submit a return request in your online account. All return requests must be made at least 48 hours before the start of the show time originally booked.